Return Policy


Standard Return Conditions

  • Return Window: Items may be returned within 30 days from the date they are delivered.

  • Restocking Charge: A fee of 20% will apply to returned items.

  • Refund Processing Time: Refunds are issued within 7 business days after we receive and inspect the return.

  • Return Shipping: Customers are responsible for shipping costs on returns unless otherwise stated.

Returns Based on Delivery Date

We base our return period on the day your order arrives—not the purchase date—to ensure you have a fair opportunity to evaluate your item. If delivery is delayed due to transit issues and extends beyond the 30-day window, we will take that into account and still accept returns. The return timeframe begins once the item is confirmed as delivered to your specified address.

Return Scenarios

Order Cancellation

  • Order Processing Time: Orders are typically processed within 1 to 2 business days after purchase.

  • Cancellation Grace Period: You may cancel your order within this processing window without penalty.

  • Post-Processing Cancellations: If the order is canceled after it has shipped or past the 2-day window, a 20% restocking fee and return shipping charges will apply.

  • To Cancel: If the order hasn’t shipped, reach out to our team at sales@carsonattachments.com for assistance and a full refund.

Items Damaged in Transit

  • Inspection Upon Delivery: Please inspect your items as soon as they arrive.

  • Report Damage: If your product is damaged during delivery, contact us immediately with a description and, if possible, photos of the damage.

  • Resolution: We will arrange for a replacement, return, or refund—whichever you prefer.

Defective or Faulty Items (Warranty Claims)

  • How to Report: Contact customer service if a defect or breakage occurs under warranty coverage.

  • Warranty Process: We’ll walk you through the steps to repair, replace, or return the product in accordance with our warranty policy.

Change of Mind Returns

  • Return Eligibility: If you decide to return a product within 30 days of receiving it, the item must be unused, in its original packaging, and include all tags.

  • How to Proceed: Contact our support team to begin the return process.

Exchanges

  • Exchange Procedure: Follow the return instructions under “Change of Mind.” Once the return is approved, you can place a new order for the replacement item.

Incorrect Item Received

  • Contact Us Promptly: If you receive an item that is different from what you ordered, notify us right away.

  • We’ll Make It Right: We will provide a return label and ship the correct product at no cost to you once we receive the returned item.

Starting a Return

Contact Support

Return Authorization

  • Once we review your request, you’ll receive a return authorization and, if applicable, a return shipping label.

  • Please Note: Return labels are issued from U.S. addresses only.

Shipping Instructions

  • Ensure the item is packaged securely in its original condition with tags and packaging included.

  • Follow the provided shipping instructions and return it to the address specified in your authorization.

Required Documentation

  • Include your return authorization slip with your package. For claims involving damage or defects, photo evidence may be required.

Refunds

Once your return has been received and reviewed, we will send you an update regarding your refund status. If approved, your refund will be issued to the original form of payment within 7 business days.

Contact Us

For any return, refund, or exchange inquiries, reach out to us at sales@carsonattachments.com or call (775) 305-5994

Titanwave Commerce L.L.C. d/b/a Carson Attachments
sales@carsonattachments.com
963 Topsy Lane, Suite 306, Carson City, NV 89705
(775) 305-5994
Business Registration Number: 99-3104943